Privacy Policy

1. Commitment to Privacy

At MakeDirect.nz, we are committed to protecting your privacy and handling your personal information with care and transparency. This policy outlines how we collect, use, and protect your data in accordance with the New Zealand Privacy Act 2020.

2. Information We Collect

We collect information necessary to provide our 3D printing services, including:

• Personal Information: Name, email address, and physical shipping address.
• Manufacturing Data: 3D models (STL files) you upload for printing.
• Technical Data: IP address, browser type, and approximate geographical location (country) to prevent fraud and improve our service.

3. How We Use Your Data

Your information is used for the following purposes:

• Order Fulfillment: To manufacture and ship your 3D prints.
• Communication: To send order confirmations, updates, and respond to inquiries.
• Analytics & Security: To monitor site performance, prevent unauthorized admin access, and track business metrics.

4. Third-Party Service Providers

We share necessary data with trusted third parties to facilitate our services:

• Stripe: For secure payment processing. We do not store your credit card details.
• Resend: For delivery of transactional emails.
• Supabase: For secure database storage and application analytics.
• Cloudflare: For website hosting, security, and IP-based location detection.

5. Data Retention & Security

We secure your data using industry-standard encryption and security protocols. 3D models are stored for manufacturing purposes and may be retained for a limited time to facilitate reprints or support. You may request deletion of your data at any time.

6. Your Rights

Under the Privacy Act 2020, you have the right to access any personal information we hold about you and request corrections if it is inaccurate.

For any privacy-related questions, please contact us at: [email protected]